Frequently Asked Questions

How long does shipping take?

Most orders arrive within 7–18 business days depending on destination.

Can I track my order?

Yes. Tracking information will be provided once your order ships.

Do you ship internationally?

Yes. We ship to many countries worldwide.

Can I cancel my order?

Orders may be canceled within 24 hours of purchase.

What if my item arrives damaged?

Contact us through our website within 7 days of delivery and include photos of the damage.

What payment methods do you accept?

Major credit cards and other secure payment methods available at checkout.

Do you offer refunds?

Yes. Eligible refund requests are reviewed according to our Return & Refund Policy.

Website: www.veluxzio.shop